A decision framework for grounding stable answers, retrieving live account state, and keeping Assistant behavior scoped, testable, and reviewable.

A practical path from privacy-checked replays and behavior signals to focused, reviewable product improvements through the OXVO Loop.

Run the daily support workflow, preserve customer context through handoffs, and turn recurring friction into evidence for the OXVO Loop.

Create or import an app, make bounded changes in AI Chat, verify the real journey, publish deliberately, and improve from connected customer evidence.

Today (February 28, 2026), OXVO opens to the public, an all‑in‑one customer experience platform that unifies support workflows, session replay, co‑browsing, analytics, and AI in a single workspace.

A lightweight launcher that delays full OXVO Messenger loading until idle or user interaction, so your pages stay fast and chat is still one click away.

A practical runbook for using live assist safely: decision criteria, consent and scope rules, and post-session hygiene that feeds product fixes.

Move from reactive tickets to proactive detection with a small set of journey signals, alert ownership, and replay validation.

Build a support ops baseline that scales: label taxonomy, high-value macros, minimal automation, and clean assignment without routing loops.

An operational guide to privacy-first session replay: masking, sampling, retention, metadata discipline, and role-scoped access.

A step-by-step framework to classify onboarding drop-offs, investigate with session context, and prioritize fixes that reduce repeat tickets.

A practical escalation standard that turns vague tickets into engineering-ready bug reports backed by session evidence and disciplined scope.

A guardrail framework for using AI in support safely: risk tiers, human review, and privacy boundaries.

A practical one-week pilot to connect tickets to session evidence privacy-first, low risk, and engineering-friendly.

Why ticket-only support stalls and how evidence-first workflows connect conversations to real product fixes.

OXVO AI brings safe, on-brand assistance to the inbox and connects answers to real session context so teams resolve faster without sacrificing trust.

OXVO Sessions connects session replay and live assist to every conversation so support, product, and engineering can resolve issues with evidence, not guesswork.