How it started.
We built OXVO because support teams deserve the full context not guesses, screenshots, and back‑and‑forth.
Most companies run customer support in one tool and debugging in another. When an issue is hard to reproduce, customers repeat themselves, agents chase details, and product teams still don’t have what they need.
OXVO brings two worlds together: a complete support platform (built on the best of Chatwoot) and session replay + co‑browsing (powered by OpenReplay). With AI woven through both, your team can understand what happened, respond faster, and turn every issue into a product insight.
Our mission.
Make customer support feel effortless by connecting every conversation to real, actionable context.
Great customer experience is built in the moments that matter: when something breaks, when a user is confused, or when a team needs answers fast. OXVO helps you meet those moments with clarity combining live support, ticketing, analytics, and session replay in one place.
Our goal is simple: fewer escalations, faster resolution, and better products powered by AI that supports your team (without replacing the human connection that customers remember).
Our values.
People first
We build for humans customers, agents, and builders. Empathy, clarity, and respect show up in the product and in how we work.
User-Centered Design
We obsess over the workflow: reduce friction, remove busywork, and make powerful tools feel simple especially when things are urgent.
Transparency
Trust is earned. We communicate clearly, document decisions, and aim to be open about how OXVO works especially around data and AI.
The people
Meet the team.
We’re a team of engineers, designers, and customer‑obsessed operators building OXVO for teams who want both: excellent support and better product understanding.
