We added Live Chat Loader to OXVO Messenger to reduce the performance impact of chat widgets on page load.

Read the full blog post: Live Chat Loader: keep live chat fast without the performance hit

What's new

• Lightweight launcher first: show a placeholder launcher immediately.

• Deferred full load: load the full Messenger SDK only when the page is idle or the user interacts.

• liveChatLoader is false by default.

Enable it

<OxvoMessengerProvider
  baseUrl="https://your-oxvo-domain"
  websiteToken="your-website-token"
  liveChatLoader={true}
/>

<OxvoMessengerProvider
  baseUrl="https://your-oxvo-domain"
  websiteToken="your-website-token"
  liveChatLoader={true}
/>

<OxvoMessengerProvider
  baseUrl="https://your-oxvo-domain"
  websiteToken="your-website-token"
  liveChatLoader={true}
/>

Configure appearance (optional)

<OxvoMessengerProvider
  baseUrl="https://your-oxvo-domain"
  websiteToken="your-website-token"
  settings={{
    position: 'left',
    theme: 'dark',
    widgetStyle: 'flat',
  }}
  liveChatLoader={{
    enabled: true,
    appearance: {
      position: 'right',
      horizontalSpacing: 24,
      verticalSpacing: 24,
      messengerColor: '#2d6bff',
      type: 'expanded_bubble',
      launcherTitle: 'Support',
    },
  }}
/>

<OxvoMessengerProvider
  baseUrl="https://your-oxvo-domain"
  websiteToken="your-website-token"
  settings={{
    position: 'left',
    theme: 'dark',
    widgetStyle: 'flat',
  }}
  liveChatLoader={{
    enabled: true,
    appearance: {
      position: 'right',
      horizontalSpacing: 24,
      verticalSpacing: 24,
      messengerColor: '#2d6bff',
      type: 'expanded_bubble',
      launcherTitle: 'Support',
    },
  }}
/>

<OxvoMessengerProvider
  baseUrl="https://your-oxvo-domain"
  websiteToken="your-website-token"
  settings={{
    position: 'left',
    theme: 'dark',
    widgetStyle: 'flat',
  }}
  liveChatLoader={{
    enabled: true,
    appearance: {
      position: 'right',
      horizontalSpacing: 24,
      verticalSpacing: 24,
      messengerColor: '#2d6bff',
      type: 'expanded_bubble',
      launcherTitle: 'Support',
    },
  }}
/>

Override precedence

1. defaults

2. settings passed to init

3. liveChatLoader.appearance (highest priority)

Note: widgetStyle is inherited from Messenger settings and can't be overridden via liveChatLoader.appearance.

Unified Timeline for conversations and OXVO Sessions

Improvement

Conversations now include a unified Timeline that blends messages, internal notes, status changes, and linked OXVO Sessions moments. Jump from a message to the exact replay timestamp that matches what the customer was doing.

What's new

• Replay moment cards appear inline in the conversation history when a session is linked.

• Conversation events like assignment, priority, and status updates are shown as lightweight Timeline items.

• Open a replay directly at the best timestamp, then return back to the same place in the thread.

How it works

• OXVO links sessions to conversations using available identity and time-window signals (for example, contact mapping and recent activity).

• If multiple sessions match, you can switch the linked session from the Timeline without losing your place.

• All Timeline items respect role permissions, so only authorized users can open replays and technical details.

How to use

1. Open any conversation.

2. Switch to Timeline.

3. Click a replay moment card to open the session at the suggested timestamp.

Availability

Requires OXVO Sessions enabled in your workspace and permission to view replays.

OXVO AI handoff summaries now include session context

New

When OXVO AI escalates a conversation, it now creates a handoff note that combines the full chat history with the customer's recent OXVO Sessions context. Agents get a cleaner starting point and fewer repeat questions.

What's included

• Customer intent and a short recap of what happened so far.

• What OXVO AI already tried, including key answers and actions taken.

• Relevant session context like last pages visited and the moment that triggered the issue.

• Suggested next steps in a consistent format (Summary, Root Cause, Next Owner, Deadline).

How it works

• The handoff is added as a private note in the conversation so your team can review before replying.

• Session references are permission-scoped. Users without Sessions access will not see replay details.

• Summaries prioritize verified workspace content (help center articles, policies, and saved replies) when available.

How to enable

1. Go to Settings and open Captain.

2. Under Features, enable AI handoff summaries.

3. Optionally choose the model used for summaries in Model Configuration.

Notes

If your deployment gates AI features, you may need the relevant plan and permissions for Captain settings.

Create a bug report from any OXVO Sessions replay

New

You can now turn a replay into a structured bug report in seconds. OXVO AI extracts repro steps, key events, and technical signals so product and engineering can act faster.

What's new

• New Create bug report action inside replays.

• Auto-generated repro steps based on the session timeline.

• Optional technical context (errors and failed requests) when available for the session.

• Copy as HTML or Markdown for quick pasting into your issue tracker.

How it works

• OXVO AI summarizes the session into steps and highlights the most relevant timestamp to start debugging.

• Captured environment details (device, browser, URL path) are added to the report when present in replay metadata.

• Privacy masking applies, so masked fields remain masked in the generated output.

How to use

1. Open Session Replay and select a replay.

2. Jump to the moment of interest, then click Create bug report.

3. Review and edit the draft, then copy it to your tracker.

Availability

Available to users with Sessions replay access. Technical signals depend on capture settings and privacy configuration.