OXVO is an all‑in‑one customer experience platform: a full support workspace (inbox, tickets, routing, and automation) plus OXVO Sessions (session replay, co‑browsing, and product analytics). Instead of switching between a helpdesk and a replay tool, your team can open a customer conversation and jump straight into the session context what they clicked, where they got stuck, and what happened right before they contacted you.

OXVO Sessions is your session replay and experience debugging layer inside OXVO. It helps teams: Watch replays to reproduce issues without guesswork Use developer context (like console/network/error signals) to speed up diagnosis Use co‑browsing to guide customers live Spot friction patterns with product analytics (events/funnels, depending on plan) It’s built to support both support teams and engineering teams so fixes happen faster and customers don’t repeat themselves.

A project is a website or app you connect to OXVO. Each project can have its own: Messenger configuration (appearance, behavior) Inboxes / routing rules OXVO Sessions recording settings (privacy, masking, capture rules) Your plan determines how many projects you can run under one account.

An agent is a teammate who can access the support workspace and respond to customers (and use OXVO context like sessions, notes, assignments, and automation). Agent limits are based on your plan and are designed to scale with your team size.

A conversation is a single customer thread in your inbox started via live chat, email, or another connected channel. A conversation can include many back‑and‑forth messages, but it still counts as one conversation thread as long as it stays in the same thread.

A session replay is one recorded user visit captured by OXVO Sessions. A single customer may generate multiple session replays over time (for example, one visit today and another next week). OXVO links session context to the customer journey so your team can understand what happened before, during, and after a support request.

Answer: Co‑browsing lets an agent guide a customer live in their browser to resolve issues faster. Here’s how it works: An agent sends a co‑browse request during a conversation The customer accepts to start the session The agent can guide the customer through steps in real time The customer can end the session at any time Co‑browsing is designed to be permission‑based and works best for onboarding, troubleshooting, and “show me where to click” moments.

OXVO AI helps your team move faster while staying consistent. Depending on your plan and settings, it can help with: Drafting replies and refining tone Summarizing conversations into quick handoffs Highlighting key context so agents don’t miss critical details Turning repeated questions into knowledge base improvements You stay in control agents review and send responses, and you can configure how AI is used across your workspace.

“Unlimited*” is designed for real support operations, not abuse. Unlimited usage is subject to a fair use policy to keep the platform reliable for everyone (for example: automated spam, unusual volume spikes, or behavior that degrades service). If you have consistently high volume, Business and Enterprise are built for scale and Enterprise supports custom limits.

Each plan includes defined limits (like agents, projects, conversations, and session replay volume). If you approach a limit, OXVO will surface it in billing/usage so you can decide what to do next. Common options are: Upgrade to the next plan for higher limits Wait until the next billing cycle reset Talk to sales for custom limits (Enterprise) Your account stays active you won’t lose access to your workspace.

Yes. You can upgrade or downgrade as your team changes. Upgrades typically apply immediately (so you can unlock higher limits and features right away). Downgrades take effect at the next billing cycle so you keep access to paid features through the period you’ve already paid for.

OXVO Sessions is built with privacy controls so you can capture useful context while protecting sensitive data. You can configure controls like: Masking/redacting sensitive inputs and content Excluding specific pages or areas from capture Limiting what’s collected for privacy and compliance needs Data retention rules based on plan If you have strict compliance or data governance requirements, Enterprise can support additional controls and custom policies.