AI support that sees, and knows when to escalate.
OXVO combines a full customer support platform with built‑in session replay. So your AI and agents resolve issues faster with real context, not guesswork.
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INSIGHTS
Make AI support measurable, safe, and continuously better.
Track AI resolution, handoffs, CSAT, and the session evidence behind every customer request so you can improve answers, not just volume.
Conversation intelligence
Conversation intelligence
Understand intent automatically, and see exactly where OXVO AI is confident vs. where agents should step in across every channel.
Understand intent automatically, and see exactly where OXVO AI is confident vs. where agents should step in across every channel.
AI Resolutions
Jan 01 - Mar 15
34,678
Resolved with OXVO AI
Export Report
15 Jan
15 Feb
15 Mar
Resolved across channels
Messenger
31%
10,750
24%
8,323
18%
6,242
Voice + Video
15%
5,202
Screen Sessions
12%
4,161
Session intelligence
Session intelligence
Jump from “what happened?” to “here’s the exact moment.” Replay sessions, spot friction, and co‑browse live when it matters.
Jump from “what happened?” to “here’s the exact moment.” Replay sessions, spot friction, and co‑browse live when it matters.
AI Support Demand
Live view + forecast (10 Jan – 24 Feb)
Operational targets (last 24h)
Avg First Response
42
s
SLA Breach Risk
3.2
%
Voice Abandon Rate
1.8
%
Proof lives in the timeline
Every ticket becomes a timeline: messages, user actions, and key session moments in one place.
Guardrails, not guesswork
Define what the AI can say, what it must verify, and when it should escalate so answers stay consistent.
Turn insights into fixes
Use trends from conversations + sessions to find root causes, update guidance, and reduce future tickets.
FEATURES
Powerful features for AI‑driven customer service.
OXVO AI handles routine questions, highlights urgent issues, and hands off with full context so your team moves faster and customers feel heard.
SLA Risk Rising
09:42 AM
Priority queue projected to breach in 22 min. Suggested: reroute overflow to Team Alpha.
Revenue Surge Detected
10:11 am
Sales revenue grew 12.4% compared to last week primarily from Vancouver region.
Profit Target Hit
10:11 am
Profit margin reached 26%, 3 days ahead of plan.
CSAT Dip Detected
10:11 AM
Checkout support CSAT dropped 0.4 today. Recommended:...
Expense Increase
03:11 pm
Operations spending rose 18% MoM. Check vendor invoices.
Voice Queue Spike
10:06 AM
Inbound calls up 18% in the last hour. Suggested: turn on AI voice...
Real-Time Insights
Detect frustration signals, repeat contacts, and high‑impact issues automatically then alert the right teammate with the right context.
SLA Risk Rising
09:42 AM
Priority queue projected to breach in 22 min. Suggested: reroute overflow to Team Alpha.
Revenue Surge Detected
10:11 am
Sales revenue grew 12.4% compared to last week primarily from Vancouver region.
Profit Target Hit
10:11 am
Profit margin reached 26%, 3 days ahead of plan.
CSAT Dip Detected
10:11 AM
Checkout support CSAT dropped 0.4 today. Recommended:...
Expense Increase
03:11 pm
Operations spending rose 18% MoM. Check vendor invoices.
Voice Queue Spike
10:06 AM
Inbound calls up 18% in the last hour. Suggested: turn on AI voice...
Real-Time Insights
Detect frustration signals, repeat contacts, and high‑impact issues automatically then alert the right teammate with the right context.
Security & privacy controls
Control who sees what. Mask sensitive inputs, limit access by role, and keep customer data protected while you support in real time.
Security & privacy controls
Control who sees what. Mask sensitive inputs, limit access by role, and keep customer data protected while you support in real time.
Policy-Controlled AI
Set tone, rules, and escalation behavior. Tune AI to match your brand and your policies without rewriting your workflow.
Live chat
January
February
Show AI Confidence
Auto‑Summarize
Highlight Values
Use Brand Voice
Record Voice
Highlight At‑Risk
Policy-Controlled AI
Set tone, rules, and escalation behavior. Tune AI to match your brand and your policies without rewriting your workflow.
Live chat
January
February
Show AI Confidence
Auto‑Summarize
Highlight Values
Use Brand Voice
Record Voice
Highlight At‑Risk
Integrations that fit your stack
Connect tools through webhooks and integrations so support can trigger workflows, notify teams, and keep systems in sync.
Google Sheets
Import live spreadsheet data to visualize and analyze instantly.
Connecting
Shopify
Pull orders, shipping status, and customer history into conversations.
Stripe
Check subscriptions, invoices, and payment status instantly.
HubSpot
Sync contacts, lifecycle stage, and notes in real time.
Integrations that fit your stack
Connect tools through webhooks and integrations so support can trigger workflows, notify teams, and keep systems in sync.
Google Sheets
Import live spreadsheet data to visualize and analyze instantly.
Connecting
Shopify
Pull orders, shipping status, and customer history into conversations.
Stripe
Check subscriptions, invoices, and payment status instantly.
HubSpot
Sync contacts, lifecycle stage, and notes in real time.
Data View
Scattered support signals into clear insights.
Turn conversations, replays, and session events into actionable dashboards so you can improve support quality and product experience together.
Total Conversations
9.03 K
vs Last Month
6.77 K
10 Jan
10 Feb
Today
AI impact
Track how often AI resolves end‑to‑end vs. assists agents week over week.
Issue Hotspots
Spot where users struggle most by flow, page, feature, or error cluster.
Issue Hotspots
Mon-Sat
Mon
Tue
Wed
Thr
Fri
Sat
Top drivers of contact
See where customers reach you most so staffing and automation stay aligned.
Web Chat
Voice
January
February
March
Scatter Chart
Explore relationships between metrics. Identify correlations, patterns, and outliers with precision and depth.
Last 30 days
AI
Human
10
20
30
40
50
AI Impact on CSAT
See how AI-assisted conversations perform versus human-only.
Last 30 days
AI
Human
10
20
30
40
50
Top Topics
Understand what’s driving demand then fix root causes and update guidance.
Billing
54.9%
Onboarding
17.64%
Bugs
27.46%
AI Impact on CSAT
See how AI-assisted conversations perform versus human-only.
Last 30 days
AI
Human
10
20
30
40
50
Backlog/Active Conversations
Visualize queue buildup and clearing patterns across teams and time zones.
Last 14 days
SLA risk
Includes Voice
10
20
30
40
50
Issue Hotspots
Spot where users struggle most by flow, page, feature, or error cluster.
Issue Hotspots
Mon-Sat
Mon
Tue
Wed
Thr
Fri
Sat
Boost Productivity
Simplified for Clarity
Support, product, and engineering don’t need separate tools. OXVO connects the conversation to the session so decisions are obvious.
Built for support reality
AI suggestions are useful only when they’re grounded in context. OXVO keeps answers tied to the customer’s conversation, history, and session evidence.
Built for support reality
AI suggestions are useful only when they’re grounded in context. OXVO keeps answers tied to the customer’s conversation, history, and session evidence.
Analyze Together
Share replays, tag root causes, and align on fixes. Turn support volume into product improvements not just more tickets.
Analyze Together
Conversation
10458
10459
10460
10461
10462
10463
10464
10465
Channel
Voice
Web chat
Screen
Voice
Web chat
Screen
Topic
Sub cancel
Login/OTP
Setup stuck
Invoice req
Ship status
PIN reset
Bug report
Plan setup
Status
Escalated
AI solved
Co-pilot
AI solved
AI solved
Human
Escalated
Co-pilot
You
Ron W
Analyze Together
Share replays, tag root causes, and align on fixes. Turn support volume into product improvements not just more tickets.
Analyze Together
Conversation
10458
10459
10460
10461
10462
10463
10464
10465
Channel
Voice
Web chat
Screen
Voice
Web chat
Screen
Topic
Sub cancel
Login/OTP
Setup stuck
Invoice req
Ship status
PIN reset
Bug report
Plan setup
Status
Escalated
AI solved
Co-pilot
AI solved
AI solved
Human
Escalated
Co-pilot
You
Ron W
FAQS
Questions? Answers!
Find Some quick answers to the most common questions.
What makes OXVO AI different from a typical support chatbot?
Most bots only see the chat. OXVO AI can use support context and session context (OXVO Sessions) so answers and escalations are based on what the customer actually experienced.
How do you keep AI answers on‑policy?
You define guidance and boundaries: what the AI can answer, what it must confirm, and when to escalate. That keeps tone consistent and reduces risky or off-brand replies.
What happens when AI can’t solve the issue?
OXVO hands off seamlessly to an agent with a short summary and the relevant context (including replay/co‑browse when available). Customers don’t need to repeat themselves.
Can I control what gets recorded in session replays?
Yes use privacy controls like masking and selective capture so sensitive inputs aren’t exposed. You choose what’s visible to each role.
Do I need multiple tools to use OXVO?
No. OXVO combines support workflows (inbox, routing, automations) with OXVO Sessions (replay, live, co‑browse) so teams work from one place.
How fast can we get started?
Add OXVO to your support channels, connect your site/app for sessions, then start learning from real conversations. You can begin with AI assistance and expand automation as you gain confidence.
Feel free to mail us for any enquiries : info@oxvo.com
FAQS
Questions? Answers!
Find Some quick answers to the most common questions.
What makes OXVO AI different from a typical support chatbot?
How do you keep AI answers on‑policy?
What happens when AI can’t solve the issue?
Can I control what gets recorded in session replays?
Do I need multiple tools to use OXVO?
How fast can we get started?
Add OXVO to your support channels, connect your site/app for sessions, then start learning from real conversations. You can begin with AI assistance and expand automation as you gain confidence.
Feel free to mail us for any enquiries : info@oxvo.com
FAQS
Questions? Answers!
Find Some quick answers to the most common questions.
What makes OXVO AI different from a typical support chatbot?
Most bots only see the chat. OXVO AI can use support context and session context (OXVO Sessions) so answers and escalations are based on what the customer actually experienced.
How do you keep AI answers on‑policy?
You define guidance and boundaries: what the AI can answer, what it must confirm, and when to escalate. That keeps tone consistent and reduces risky or off-brand replies.
What happens when AI can’t solve the issue?
OXVO hands off seamlessly to an agent with a short summary and the relevant context (including replay/co‑browse when available). Customers don’t need to repeat themselves.
Can I control what gets recorded in session replays?
Yes use privacy controls like masking and selective capture so sensitive inputs aren’t exposed. You choose what’s visible to each role.
Do I need multiple tools to use OXVO?
No. OXVO combines support workflows (inbox, routing, automations) with OXVO Sessions (replay, live, co‑browse) so teams work from one place.
How fast can we get started?
Add OXVO to your support channels, connect your site/app for sessions, then start learning from real conversations. You can begin with AI assistance and expand automation as you gain confidence.
Feel free to mail us for any enquiries : info@oxvo.com