trust

consent-controls

Consent & Recording Controls

Consent & Recording Controls

Start, pause, or restrict recording based on consent and business rules.

Start, pause, or restrict recording based on consent and business rules.

Applies to

OXVO Sessions

Domain

Privacy & Compliance

Contact

privacy@oxvo.com

Overview

Consent-aware controls allow you to align recording and support tools with your organization's privacy requirements. You can design experiences where capture starts only after consent is given and is restricted for specific flows.

Controls & Practices

- Start recording after consent (implementation dependent) - Pause/disable recording for sensitive journeys - Provide clear user controls during live assistance - Recommended: align with your CMP/cookie banner approach

More trust controls

Browse related security, privacy, and reliability controls across OXVO.

Multi-Factor Authentication (TOTP)

Require a second factor to reduce the risk of account takeover.

Single Sign-On (SAML 2.0)

Centralize authentication and offboarding through your identity provider.

SCIM Provisioning (Enterprise)

Automate user lifecycle management from your identity provider.

Role-Based Access Control (RBAC)

Apply least-privilege access across admin, agent, and analyst workflows.

Audit Logs

Track security-relevant actions and configuration changes across your workspace.

API Tokens & Scoped Keys

Issue scoped access tokens for integrations with rotation and revocation.

Multi-Factor Authentication (TOTP)

Require a second factor to reduce the risk of account takeover.

Single Sign-On (SAML 2.0)

Centralize authentication and offboarding through your identity provider.

SCIM Provisioning (Enterprise)

Automate user lifecycle management from your identity provider.

Role-Based Access Control (RBAC)

Apply least-privilege access across admin, agent, and analyst workflows.

Audit Logs

Track security-relevant actions and configuration changes across your workspace.

API Tokens & Scoped Keys

Issue scoped access tokens for integrations with rotation and revocation.