Overview
Overview: Connect WhatsApp Business so OXVO can receive and send messages from a verified phone number in your Meta Business Account.
Where to set it up: Dashboard → Connections → Channels → select the channel → Connect.
How it works
Inbound messages from WhatsApp create or reopen conversations in the selected inbox.
Agent replies are sent back to WhatsApp in the same thread, preserving context.
You can assign automation, SLAs, and routing rules to WhatsApp conversations like any other channel.
Configure - implementation details
Connect WhatsApp
Go to Dashboard → Connections → Channels and click Connect on WhatsApp.
Review the requirements shown in OXVO (Meta Business Account access, WhatsApp Business Account, and a phone number you can verify).
Sign in with Facebook when prompted and select the Meta Business Account to use.
Select (or create) a WhatsApp Business Account, then add and verify the phone number.
Choose the inbox in OXVO that should receive WhatsApp conversations and finish setup.
Notes: If you use multiple numbers, connect each number to a separate inbox to keep routing and SLA policies clean.
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