Overview
Overview: Voice & Video Calls let agents and customers talk in real time while co-browsing the same page in OXVO—ideal for onboarding, troubleshooting, and high-touch support.
Where to use it: During an active Live Co-browse session, start a voice or video call and keep the conversation, context, and customer journey in one place.
How it works
An agent starts a Live Co-browse session from an active conversation.
From the co-browse session, the agent requests a voice or video call and the customer accepts to join.
Voice/video runs alongside co-browsing so you can talk through steps while seeing the same screen—without switching tools.
Configure - implementation details
Enable Voice & Video
Voice & Video is available within Live Co-browse. If co-browse is Disabled, connect it first.
Enable Voice & Video for the teams/roles that should be allowed to start calls.
Decide whether agents can start voice-only calls, video calls, or both based on your support policy.
Run a quick test to confirm browser microphone/camera permissions and your privacy settings.
Tip: Use voice-only for sensitive workflows or low-bandwidth situations.
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