Overview
Overview: OXVO Sessions records user journeys (with privacy controls) so your team can watch replays, debug issues faster, and resolve tickets with full context.
Where to set it up: Dashboard → Connections → Integrations → OXVO Sessions → Connect.
How it works
Install one lightweight snippet on your site/app to start capturing sessions.
When a customer reaches out, agents can open the relevant replay to see what happened before the message.
Engineering-friendly context (errors, network, and console signals) helps diagnose issues without back-and-forth.
Configure - implementation details
Connect OXVO Sessions
If you haven’t installed the snippet yet, start there.
Copy the OXVO Sessions snippet and add it to your site/app.
Configure privacy controls (masking/redaction) and capture rules.
Choose data retention for your plan and confirm sessions are flowing in.
Tip: Start with a staging environment to validate masking rules before enabling production capture.
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