Microsoft Teams

Send OXVO notifications to Microsoft Teams channels and keep everyone in sync.

Overview

Overview: Post real-time OXVO events—new conversations, assignments, escalations, and SLA alerts—into Microsoft Teams so your team can collaborate where they already work.

Where to set it up: Dashboard → Connections → Integrations → Microsoft Teams → Connect.

How it works

OXVO delivers event notifications to a Teams channel using a Teams connector (for example: an incoming webhook).
Messages include key context (customer, inbox, priority) and direct links back to the conversation.
You can choose which events get posted and which teams/channels receive them.

Configure - implementation details

Connect Microsoft Teams

Make sure you have permission to add connectors in your Teams workspace.

Create an incoming webhook (or Teams connector) for the channel where you want alerts.
Paste the webhook URL into OXVO and select the events to send.
Send a test notification to confirm delivery and formatting.

Tip: Create separate channels for urgent escalations vs. general support notifications.

Microsoft Teams

Build, launch, and keep improving.

THE OXVO LOOP

Where apps keep getting better.

Create something new or connect your existing product. OXVO keeps support, sessions, AI, and product improvements connected after launch.

Start free

Book a demo

Get started

Build, launch, and keep improving.

THE OXVO LOOP

Where apps keep getting better.

Create something new or connect your existing product. OXVO keeps support, sessions, AI, and product improvements connected after launch.

Start free

Book a demo

Get started

Build, launch, and keep improving.

THE OXVO LOOP

Where apps keep getting better.

Create something new or connect your existing product. OXVO keeps support, sessions, AI, and product improvements connected after launch.

Start free

Book a demo