Overview
Overview: Translate inbound customer messages and agent replies to reduce language barriers, using Google Cloud Translation.
Where to set it up: Dashboard → Connections → Integrations → Google Translate → Configure.
How it works
OXVO detects language (or uses your selected source language) and translates messages for the agent view.
Agents can write in their preferred language; OXVO translates outbound messages back to the customer language.
Translations are stored alongside original text for auditability.
Configure - implementation details
Configure Google Translate
If the app is currently Disabled, click Connect first, then continue with the configuration steps.
In Dashboard → Connections → Integrations, click Configure on Google Translate.
Enter your Google Cloud Project ID.
Paste the Service Account key JSON with access to the Cloud Translation API.
Choose default translation behavior (auto-detect vs fixed language) if prompted and save.
Send a non-English test message and verify translated text is visible to agents.
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