OXVO AI
Draft Reply
Automations
Analyze Session
OXVO AI
Draft Reply
Automations
Analyze Session
The OXVO advantage
Why OXVO
Most teams juggle a help desk, a replay tool, and a dozen integrations. OXVO puts support + sessions + AI in one place, so you can resolve faster and learn from every interaction.
The OXVO advantage
Why OXVO
Most teams juggle a help desk, a replay tool, and a dozen integrations. OXVO puts support + sessions + AI in one place, so you can resolve faster and learn from every interaction.
OXVO AI
Hi, I'm OXVO Ai. I answer using your verified docs and policies. If it’s faster, I can start a voice call or a live screen session (with consent).
OXVO turns support into a single, aligned workflow. OXVO ai resolves routine questions instantly, stays on-brand, and escalates with a clean summary when confidence is low.
What can I help with?
AI that connects the dots
Get instant conversation + session summaries, suggested replies, auto-tagging, and cleaner handoffs.
Live screen co‑pilot
Start a screen session so OXVO sees exactly what the user sees, then guides, checks & resolves in real time.
Live screen co‑pilot
Start a screen session so OXVO sees exactly what the user sees, then guides, checks & resolves in real time.
Aligning OXVO
Setup checklist
Verified sources connected
Brand voice + rules set
Handoff paths tested
Connecting channels
4 channels connected / 4
Ready
Ready
Voice + Screen are online
Just now
Connected to your stack
Use integrations and APIs so OXVO can answer with real context and take safe, approved actions.
Visibility
Proof lives in the timeline.
OXVO doesn’t just store conversations. It captures the customer journey behind them—sessions, events, and outcomes so you can measure what matters and fix what’s broken.
Visibility
Proof lives in the timeline.
OXVO doesn’t just store conversations. It captures the customer journey behind them—sessions, events, and outcomes so you can measure what matters and fix what’s broken.
AI summaries
Every conversation and session can be summarized into: what happened, what the user tried, and what to do next.
AI summaries
Every conversation and session can be summarized into: what happened, what the user tried, and what to do next.
Support performance metrics
Track volume, first response time, resolution time, and workload by agent, channel, and customer segment.
No‑code workflows that scale
Route by intent, page, account type, or behavior. Trigger automations from events without rebuilding your stack.
No‑code workflows that scale
Route by intent, page, account type, or behavior. Trigger automations from events without rebuilding your stack.
Suggest Next Steps
Find KB Article
Draft Reply
Summarize Conversation
Create Ticket
Issue Refund
Update Billing
Check Order Status
Start Voice Call
Start Screen Co‑pilot
Agent Handoff
Route by SLA
Start Voice Call
Find KB Article
Draft Reply
Summarize Conversation
Create Ticket
Issue Refund
Update Billing
Check Order Status
Route by SLA
Agent Handoff
Start Screen Co‑pilot
Start Voice Call
l
Ask OXVO AI to…
Track AI resolution, handoffs, CSAT, and the session evidence behind every customer request.
Suggest Next Steps
Find KB Article
Draft Reply
Summarize Conversation
Create Ticket
Issue Refund
Update Billing
Check Order Status
Start Voice Call
Start Screen Co‑pilot
Agent Handoff
Route by SLA
Start Voice Call
Find KB Article
Draft Reply
Summarize Conversation
Create Ticket
Issue Refund
Update Billing
Check Order Status
Route by SLA
Agent Handoff
Start Screen Co‑pilot
Start Voice Call
l
Ask OXVO AI to…
Track AI resolution, handoffs, CSAT, and the session evidence behind every customer request.
Features
Packed with Integrations.
Connect OXVO AI to your helpdesk, CRM, ecommerce platform, and internal systems via native integrations and APIs.
OXVO vs. others
Why teams switch to OXVO
Stop paying the “integration tax.” OXVO replaces a help desk + replay tool + cobrowse tool + analytics so support and engineering work from the same source of truth.
OXVO vs. others
Why teams switch to OXVO
Stop paying the “integration tax.” OXVO replaces a help desk + replay tool + cobrowse tool + analytics so support and engineering work from the same source of truth.
Others
Others
OXVO
OXVO
Live Session Co-Pilot
AI uses the user's session (steps, clicks, errors) to guide the next action
Chat-only context
Chat-only context
Human-in-the-Loop
Agents review, edit, and approve AI replies and actions in the same inbox
Bot + inbox split
Bot + inbox split
Evidence-Based Answers
AI replies are anchored to your docs, policies, and session timeline
Manual KB search
Manual KB search
Unified Timeline
Chat, replay, and cobrowse in one timeline for support and engineering
Context in silos
Context in silos
One shared timeline
One shared timeline
Replay-Backed Fixes
Resolve complex issues with session evidence, not back-and-forth
Back-and-forth
Back-and-forth
Evidence-first
Evidence-first
Cobrowse + Replay
Start 'see what I see' and share a replay link with engineering
Separate tools
Separate tools
Built-in
Built-in
Brand Voice Control
Set tone, do/don't rules, and escalation boundaries per inbox
Generic prompts
Generic prompts
Bring context to every ticket without rebuilding your workflow.
Scale
Go live with OXVO then scale with confidence.
Start with the inbox. Add sessions. Turn on AI. OXVO grows with your support volume and your product complexity.
Scale
Go live with OXVO then scale with confidence.
Start with the inbox. Add sessions. Turn on AI. OXVO grows with your support volume and your product complexity.
Queue Progress
58/62 resolved
Avg first reply: 2m 18s
You stop chasing progress because your workflows move forward on their own.
Smarter tools that sync your team, simplify your day, and strengthen result.
See support health at a glance: resolution, CSAT, and SLA risk.
Support Health
Resolved
Escalations
Connect OXVO to your stack so AI works with real context.
Queue Progress
58/62 resolved
Avg first reply: 2m 18s
Let AI handle triage and drafts: agents focus on edge cases.
Automate confidently with guardrails, routing, VIP rules, and approvals.
Send client update emails
Auto-tag intent
Summarize calls
Route by SLA
Escalate VIPs
Aligned and ready
Replies follow your custom tone and rules.
Simple Rollout
Launch aligned AI support in 3 steps.
No endless implementation. Just connect, configure, and go live.
Simple Rollout
Launch aligned AI support in 3 steps.
No endless implementation. Just connect, configure, and go live.
Connect your knowledge
Import your help center, docs, and past tickets so Copilot answers from sources you approve and stays consistent with your tone.
01
Connect your knowledge
Import your help center, docs, and past tickets so Copilot answers from sources you approve and stays consistent with your tone.
01
Connect your knowledge
Import your help center, docs, and past tickets so Copilot answers from sources you approve and stays consistent with your tone.
01
Install OXVO Sessions
Add a lightweight snippet to capture replay + cobrowse context automatically linked to the right customer and ticket.
02
Install OXVO Sessions
Finish setup to capture replay + live assist.
Add the Sessions snippet
Verify replay + cobrowse
Attach sessions to tickets for faster debugging
Install OXVO Sessions
Add a lightweight snippet to capture replay + cobrowse context automatically linked to the right customer and ticket.
02
Install OXVO Sessions
Finish setup to capture replay + live assist.
Add the Sessions snippet
Verify replay + cobrowse
Attach sessions to tickets for faster debugging
Install OXVO Sessions
Add a lightweight snippet to capture replay + cobrowse context automatically linked to the right customer and ticket.
02
Install OXVO Sessions
Finish setup to capture replay + live assist.
Add the Sessions snippet
Verify replay + cobrowse
Attach sessions to tickets for faster debugging
Turn on Copilot + workflows
Set tone and guardrails, enable summaries and drafts, and automate routing so your team stays fast without losing control.
03
AI summarizes every ticket + replay automatically.
Auto summary
AI drafts replies in your brand voice.
Draft ready
AI tags intent and routes by SLA.
Routed
AI creates bug reports with steps to reproduce.
Issue created
Turn on Copilot + workflows
Set tone and guardrails, enable summaries and drafts, and automate routing so your team stays fast without losing control.
03
AI summarizes every ticket + replay automatically.
Auto summary
AI drafts replies in your brand voice.
Draft ready
AI tags intent and routes by SLA.
Routed
AI creates bug reports with steps to reproduce.
Issue created
Get started
Join the new standard
Ready to modernize support?
Launch OXVO and scale instantly.
One platform for support + sessions + AI. See the issue, fix it faster, and learn from every interaction.
Get started
Join the new standard
Ready to modernize support?
Launch OXVO and scale instantly.
One platform for support + sessions + AI. See the issue, fix it faster, and learn from every interaction.
Get started
Join the new standard
Ready to modernize support?
Launch OXVO and scale instantly.
One platform for support + sessions + AI. See the issue, fix it faster, and learn from every interaction.
